Privacy Policy
Last Updated: 11/08/2025
This Privacy Policy describes how Micro-Pak USA (collectively, “Micro-Pak,” “we,” or “us”) collects, uses, discloses, and otherwise processes information about you. This Privacy Policy applies to information we collect when you access or use our websites and other online products and services that link to this Privacy Policy (collectively, our “Services”) and when you otherwise interact with us, such as at events, through our customer support channels, or on social media. We may provide different or additional notices of our privacy practices for certain offerings, in which case those notices will supplement or replace the disclosures in this Privacy Policy.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy. If we make material changes, we will provide you with additional notice (such as by adding a statement to the Services or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.
Collection of Information
Use of Information
Disclosure of Information
Data Retention
Your Choices
Additional Information for Specific Jurisdictions
Contact Us
The information we collect about you depends on how you interact with us. In this section, we describe the categories of information we collect and the sources of this information.
Information You Provide to Us
We collect information you provide directly to us. For example, we collect information directly from you when you make a purchase, fill out a form, communicate with us via third-party platforms, sign up for marketing communications from us, request customer support, or otherwise communicate with us. The types of information that we collect directly from you include your name, contact information, company details (e.g., name, email address, postal address and phone number), account information and any other information you choose to provide. If you make a purchase from us, we work with a third-party payment processor to process your payment information.
Information We Collect Automatically
We automatically collect information about your interactions with us or our Services, including:
Transactional Information: When you make a purchase, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.
Device, Usage, and Activity Information: We collect information about how you access our Services, including data about the device and network you use, such as your hardware model, operating system version, mobile network, IP address, browser type, and unique device identifiers. We also collect information the route by which you access our Services, access dates and times, and your activity on our Services, such as pages viewed, links clicked, and items placed in your cart.
Information Collected by Cookies and Similar Tracking Technologies: We use tracking technologies, such as cookies and pixels, to collect information about your interactions with the Services and our marketing communications. These technologies help us improve our Services and marketing communications, personalize your experience, and analyze your interactions with us, including to see which areas and features of our Services are popular and count visits. They also allow us to recognize and alert you if you leave items in your shopping cart. For more information about the cookies and similar tracking technologies we use, and the choices available to you, see the Your Choices section below.
We use the information we collect to process and fulfill your orders. We also use the information we collect to:
Inform you about our products and services;
Provide, maintain, and improve the Services;
Develop new products and services;
Personalize your experience with us;
Send you technical notices, security alerts, support messages, and other transactional or relationship messages;
Send you marketing communications (see the Your Choices section below for information about how to opt out of these communications at any time);
Monitor and analyze trends, usage, and activities in connection with our products and services;
Detect, investigate, respond to, prosecute, and help protect against security incidents and other malicious, deceptive, fraudulent, or illegal activity, and help protect the rights and property of Micro-Pak and others;
Comply with our legal and financial obligations; and
Create de-identified and aggregate data that cannot reasonably be linked to you.
We disclose information about you in the following scenarios:
Vendors and Service Providers. We make personal information available to our vendors, service providers, contractors and consultants who perform services on our behalf, such as companies that assist us with web hosting, shipping and delivery, payment processing, financing, fraud prevention, customer service, analytics, and marketing.
Law Enforcement Authorities and Individuals Involved in Legal Proceedings. We disclose personal information in response to a request for information if we believe that disclosure is in accordance with, or required by, any applicable law, regulation, or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
To Protect the Rights of Micro-Pak and Others. We may disclose personal information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of Micro-Pak, our users, the public, or others.
Professional Advisors. We disclose personal information to our legal, financial, insurance, and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests.
Corporate Transactions. We disclose personal information in connection with, or during negotiations of, certain corporate transactions, including a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
Corporate Affiliates. Personal information is disclosed between and among Micro-Pak and our parents, affiliates, subsidiaries, and other companies under common control and ownership.
With Your Consent or at Your Direction. We make personal information available to third parties when we have your consent or you intentionally direct us to do so.
We also disclose aggregated or de-identified information that cannot reasonably be used to identify you.
We maintain and use this information only in a de-identified fashion and will not attempt to re-identify such information, except as permitted by law.
We store personal information associated with your account for as long as your account remains active. If you close your account, we will delete personal information related to your account within a reasonable period of time; otherwise, we will delete this information within a period of time after account inactivity. We store other personal information for as long as necessary to carry out the purposes for which we originally collected it and for other business purposes explained in this Privacy Policy.
Account Information
You can access, correct, and delete certain information stored within your Micro-Pak account at any time by logging in and navigating to the settings menu.
Cookies and Similar Tracking Technologies
Micro-Pak uses cookies and similar tracking technologies, as described above. You can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect some of the functionality of our Services.
Communications Preferences
You may opt out of receiving promotional emails from Micro-Pak by following the instructions in those communications. If you opt out, we may still send you non-promotional emails, such as those about your purchases.
Individuals Residing in California
If you reside in California, this section applies to you. This section also serves as our California notice at collection.
Additional Disclosures
Our Privacy Policy explains how we collect, use, and disclose information about you. As required by California law, we use the tables below to explain this same information.
• Identifiers (such as your IP address and contact information, including name and email address)
• Commercial Information (such as records of orders placed)
• Internet or Other Electronic Network Activity Information (such as information about your activities on our Services)
• Cloud service providers, companies that assist us with marketing, advertising and analytics, fraud prevention and information security companies, affiliated entities, fulfillment providers, customer service providers, and law enforcement
We generally do not collect information that is considered “sensitive” under California law and we do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
As described in the Collection of Information section above, we collect personal information from various sources, including directly from you, and automatically when you access or use our Services.
We retain personal information as described above.
We do not engage in sales, sharing, or targeted advertising using personal information about California consumers.
Your Privacy Rights
Access, Correction, and Deletion
You have the right to (1) request to know more about and access your personal information, including in a portable format, (2) request deletion of your personal information, and (3) request correction of inaccurate personal information.
To request access, correction, or deletion of your personal information, email us at Legal@Micropakltd.com. We may verify your request by asking you to provide certain information, such as information regarding a recent transaction.
Nondiscrimination
We will not retaliate against you for exercising your privacy rights.
Appeals
If we deny your request, you may appeal our decision by contacting us at Legal@Micropakltd.com. If you have concerns about the result of an appeal, you may contact the California attorney general.
Authorized Agents
You may designate an authorized agent to submit an access, deletion, or correction request on your behalf. We may ask authorized agents to submit proof of their authority to make a request, such as a valid power of attorney or proof that they have signed permission from the consumer who is the subject of the request. In some cases, we may contact the individual who is the subject of the request to verify their own identity or confirm the authorized agent has permission to submit the request. If you are an authorized agent seeking to make an access, correction, or deletion request on behalf of a California resident, please contact us at Legal@Micropakltd.com.
International Transfers
Micro-Pak and our service providers process and store personal information on servers located in the United States and other countries. Whenever we make restricted international transfers of personal information, we take steps to ensure that your personal information receives an adequate level of protection (by putting in place appropriate safeguards, such as contractual clauses) or ensure that we can rely on an appropriate derogation under data protection laws.
Individuals in Canada
If you are a Canadian resident, this section applies to you.
Consent
By submitting personal information to Micro-Pak, our service providers, or our agents, you consent to the collection, use, disclosure, and transfer of your personal information in accordance with this Privacy Policy and as permitted or required by law.
You may withdraw your consent at any time to the collection, use, disclosure, or transfer of your personal information by contacting Micro-Pak as set forth in the Contact Us section below. If you withdraw your consent (or if you decide not to provide certain personal information), you acknowledge that Micro-Pak may not be able to provide you, or continue to provide you, with our Services or information that may be of value to you.
Access and Correction
You have the right to (1) request to know more about and access your personal information and (2) request correction of inaccurate personal information. To request access or correction of your personal information, please email us at Legal@Micropakltd.com. Once we receive the request, we may verify your request by asking you to provide certain information, such as information regarding a recent transaction.
Canada’s Anti-Spam Law
Micro-Pak will only send you commercial electronic messages (“CEMs”) where we have your express or implied consent to do so. Your consent to receive CEMs is implied where we have an existing business relationship with you, or you have reached out to us and made an inquiry within a certain time frame. You may unsubscribe from receiving CEMs at any time, by clicking the unsubscribe link on an email. If you opt out, we may still send you non-promotional messages, such as those about your account or our ongoing business relations.
Transfers out of Canada/Quebec
Your personal information may be stored, accessed, used and otherwise processed inside and outside of Quebec and/or Canada. When personal information is located outside Quebec and/or Canada, it may be subject to laws that have different standards of protection and may allow for foreign law enforcement and governmental access.
Automated Decisions and Residents of Quebec
If you are a resident of Quebec, we will inform you if we exclusively use automated processing to render a decision about you. You may also request information about the personal information used to make that decision, and request that the information be corrected.
If you have questions about this Privacy Policy, please contact us at Legal@Micropakltd.com.